FAQ's

AUTHENTICITY
Any items that we sell are 100% authentic - Drip Union hold's a zero-tolerance policy towards counterfeit and fake goods. All products are brand new, with original accessories, such as tags and boxes, unless otherwise stated in the description of a product. Please read the description of all items for confirmation of what you will receive when ordering. We are not affiliated with the brands we sell. We are just a reseller of these products at competitive prices.
 
CAN I ALTER MY ORDER ONCE ITS BEEN PLACED?
Unfortunately due to the scale of our business and as some rare products are sourced specifically upon demand, once an order is placed we cannot cancel it or amend your order.
 HOW DO I RETURN MY ORDER?
HOW LONG WILL IT TAKE TO BE REFUNDED?

We aim to process all returns within 3-5 days of receiving your return. Please keep your proof of postage to hand - as you are responsible for returning your parcel to us.  

I HAVE RECEIVED INCORRECT/DAMAGED ITEMS 

Firstly, we sincerely apologise for this issue, please contact our customer service team via Email (info@dripunion.com), where our customer service team will be more than happy to assist you with this matter! 

MY ORDER HASN'T ARRIVED YET
We have clear dispatch timeframes stated on all products - DPD will update you via SMS/Email with any delivery updates/notifications. Please bare in mind we dispatch order Monday-Friday. If you are looking for an order update - please contact our customer service team (info@dripunion.com), including your order number and delivery address.

MY ORDER HAS BEEN STOLEN! 

We do not take any responsibility for parcels left in safe places or chosen neighbours. This is down to the MyDPD safe place preferences you have set and approve in the MyDPD App. You are responsible for this.

All contactless deliveries come with GPS, a clear POD image upon delivery, and coordinates. We are in contact with our DPD representative on a daily basis regarding these issues and have the above information for every completed delivery.

If you believe your parcel has been stolen, we recommend to contact the police prior to contacting us. If you can provide us with a valid crime reference number, please email us and we will assist you further.

WHY HAS MY ORDER BEEN CANCELLED / REFUNDED?
Firstly, we sincerely apologise that your order was cancelled -  Our fulfilment team inspect all items upon picking and packing of your order, therefore if there is an issue with an item, this unfortunately means we will be unable to send the damaged item(s) in question - due to our quality assurance policies. You should receive an refund notification email instantly, where our fulfilment team will be able to advise you further with this matter.
WHY HAS MY ORDER BEEN SENT BACK TO YOU?
DPD will only return your parcel back to us, due to one of three reasons -  

- Three separate deliveries were attempted; with no answer.

- Your delivery address is incomplete.

- Your ‘MyDPD’ delivery settings were not updated. 

To prevent any delivery delays, please ensure your delivery address is complete and correct, including your contact details. We will re-dispatch your order as soon as we receive it back from DPD - Free of charge. 

RESTOCKS / NEW DROPS! 
Make sure you are following us on Social Media to keep up to date with the latest drops and trends we have at Drip Union! 
@DripUnion
@MissDripUnion 
INTERNATIONAL BUYER / CUSTOM FEE'S

As a buyer, you agree to pay any/all local, state, federal, or international taxes (including sales taxes) that may be due with respect to your purchase transaction. 

We currently do not offer prepaid duties and taxes so please be aware that your order(s) could incur customs charges. These charges will sent to you via text / email and the fee for you as a customer will be around 10% off the order price, so please bare this in mind before purchase.